Guides and Whitepapers

Post-COVID Hybrid Workplace eBook

Guides for Workplace Strategy and Management

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16 WMS: Best Practices " 50% of US Executives plan to invest in hoteling applications US executives plan to invest in hoteling appli- cations (50%) and unassigned/hoteling seating in the office (45%) to support hybrid working. If you haven't started the research process for finding the right desk booking and meeting room management software for your company, here is a good place to start! Researching Software You'll want to start by looking for a platform that is intuitive, easy-to-use, offers enhanced admin tools and analytics, and can be imple- mented and deployed quickly and efficiently. The platform you choose should make it easy to reserve space, filter by the amenities your space needs, find coworkers for quick chats or collaboration sessions, and integrate with tools your employees already use daily like Microsoft Outlook or Teams. For a complete guide to choosing the best meeting room booking software, head here. Or if you want more information on Office Hoteling you can download this guide. Implementing the platform takes time but is straight forward. We will dive into the 7-step process on the next page but just know you'll be provided the material and training you need to get your platform set up and ready for use. Gaining User Adoption Now, getting user adoption of the new technology is a different story. This is a change that not everyone will be into. So, what best practices can you follow to communicate this change effectively? Best Practices 1. Start by thinking like an end user and answering these questions: Why is this change happening? What's in it for me? 2. Then consider the expectations. How should end users use this platform? What will this platform do for your employees, manage- ment, and your company? 3. From those answers, create a key message and share it 3-4 times with your end users with more detail in every message. 4. Make sure the communication you send out can be replied to. Two-way communication is important for any change. Let employees share their questions, concerns, and feedback. 5. Who will deliver these messages? Leadership? User champions? Make sure they are prepared with the content and the plan for delivery. 6. Have a one-stop-shop for all communication and documentation regarding the platform and include an easy link to it in all announcements. 7. Finally, determine the most effective way to reach your users with this information and training, whether that's emails, lunch & learns, training videos, etc. Be creative! Your external project team will provide you with email examples and training content for your teams. It's up to you to get the message across!

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