16
WMS: Best
Practices
"
50% of US Executives plan to
invest in hoteling applications
US executives plan to invest in hoteling appli-
cations (50%) and unassigned/hoteling seating
in the office (45%) to support hybrid working.
If you haven't started the research process for
finding the right desk booking and meeting
room management software for your company,
here is a good place to start!
Researching Software
You'll want to start by looking for a platform
that is intuitive, easy-to-use, offers enhanced
admin tools and analytics, and can be imple-
mented and deployed quickly and efficiently.
The platform you choose should make it easy
to reserve space, filter by the amenities your
space needs, find coworkers for quick chats or
collaboration sessions, and integrate with tools
your employees already use daily like
Microsoft Outlook or Teams.
For a complete guide to choosing the best
meeting room booking software, head here. Or
if you want more information on Office Hoteling
you can download this guide.
Implementing the platform takes time but is
straight forward. We will dive into the 7-step
process on the next page but just know you'll
be provided the material and training you need
to get your platform set up and ready for use.
Gaining User Adoption
Now, getting user adoption of the new
technology is a different story. This is a change
that not everyone will be into. So, what best
practices can you follow to communicate this
change effectively?
Best Practices
1. Start by thinking like an end user and
answering these questions: Why is this
change happening? What's in it for me?
2. Then consider the expectations. How should
end users use this platform? What will this
platform do for your employees, manage-
ment, and your company?
3. From those answers, create a key message
and share it 3-4 times with your end users
with more detail in every message.
4. Make sure the communication you send out
can be replied to. Two-way communication
is important for any change. Let employees
share their questions, concerns, and feedback.
5. Who will deliver these messages? Leadership?
User champions? Make sure they are prepared
with the content and the plan for delivery.
6. Have a one-stop-shop for all communication
and documentation regarding the
platform and include an easy link to it in all
announcements.
7. Finally, determine the most effective way
to reach your users with this information
and training, whether that's emails, lunch &
learns, training videos, etc. Be creative!
Your external project team will provide you with email examples and training content for your teams.
It's up to you to get the message across!
