AgilQuest logos are trademarks or registered trademarks of Tango in the United States
and may be registered in other countries.
Ready to See More?
SCHEDULE A
DEMO
Thinking Outside the Box
While meeting room booking for basic collaboration was a prime use case for Ferguson, they also
host more complex events in their meeting space, which includes about a dozen divided rooms.
And while the rooms can be booked the same in Reserve, events have many more elements to
be considered. Ferguson realized they could use the Reserve platform in a unique way to not only
manage events more efficiently, but also help culturally transform the way associates think about
them.
They took a step back to capture all the essentials of an event and found they typically included
some combination of services, equipment, and in-person support. They decided they needed a
"shopping cart" of services that associates could select all at once for each event to make event
management much more efficient. Using the Dynamic Assets feature in Reserve, Ferguson attached
certain services, equipment, and required support to specific event spaces. For example, while
someone is booking Event Room A, they are only shown the services such as configurations,
equipment such as Surface Hubs, and support options available for that particular room. What really
sets this use case apart is the out-of-the-box thinking that led them to use the Services feature to
make an IT Support person available for "booking" in certain event spaces.
With all the elements that make up a great event available in one place, associates can feel
confident their event will run smoothly, and Ferguson can celebrate efficiency and operational
savings found in an unexpected way!
One Solution That Can Grow With Ferguson
As Ferguson rolls out Reserve to their other locations, they expect to instill a culture of flexibility
while still maintaining control and efficiency for their hybrid workforce. With Tango Reserve by
AgilQuest in place, they can offer their associates tools to work their best, wherever that is, maintain
business resiliency when faced with unexpected trials, and continue to find innovative ways to
reduce inefficiencies in their workplace processes.
Case Study Case Study: Ferguson Enterprise : Ferguson Enterprise
