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The positive numbers spoke loudly and clearly
that the investment paid off big-time: After a
first-phase space reduction of 5,300 square feet,
the CBP enjoyed an annual rent savings of
$287,000.
In addition, nearly all — 98%—of
employees reported that communication
and collaboration were improved
by the use
of the new technology, processes and policies,
while the department reported a 102% increase
in worker productivity
post-transformation.
Finally, each employee saved over $600 in
annual commuting costs. That also translated
into an accompanying reduction in greenhouse
gas emissions because employees reduced the
number of miles they commuted each day.
The success of this first phase of workplace
transformation at the CBP led to an even more
ambitious second phase, in which 550 employees
from seven floors in three buildings were brought
together into three floors in one building. The
result of this massive change-up was a 46%
reduction in square footage and a savings
of $3.3 million per year
in rent and operational
costs. The increased use of electronic files, which
went hand in hand with the new mobility strategy,
has resulted in a 25% reduction in office paper
use. In addition, 17% of employees reported an
improvement in their sense of work-life balance.
THE RESULTS
98%
102%
$287,000
year in rent savings
of employees
reported improved
communication and
collaboration
increase in worker
productivity
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