Case Study: Customs Border Protection - Shrink the Office

November 11, 2020

The US Customs and Border Protection agency reacted quickly to Federal mandates to reduce their footprint by implementing a hoteling program.  In an ambitious pilot project CBP consolidated two Office of Administration floors into one smaller floor with fewer workspaces. Rather than each employee being assigned a specific desk, different types of workspaces — from private offices to collaborative workspaces — are available, with employees choosing what they need and when depending on the day and their style of working. Employees were also encouraged to work at home two days per week.

Read on to hear how CBP reduced their footprint and saw a 102% increase in worker productivity!

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Case Study: Customs and Border Protection Workplace [PDF]
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