Guides and Whitepapers

Managing the Mobile Workforce

Guides for Workplace Strategy and Management

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1 Managing the Mobile Workforce Gartner estimates that over 54 million employees are currently involved in some form of remote work. How do you manage it so it yields positive results and productivity? By John H. Vivadelli, President & CEO, AgilQuest A key factor affecting today's workplace is mobility, flexibility and choice. Employees are constantly on the go - working at client sites, branch offices, or with business partners located across town or across the globe. In this increasingly service- oriented and partner-based economy, mobility is becoming critical to workforces of all sorts. A trend this large affects three major assets of an organization: personnel, real estate and technology. To take advantage of workplace flexibility, a new technology infrastructure is required. What Flexibility and Choice Means to Employees and Employers For employees, changing the boundaries of old workplace patterns allows for increased face time with clients, decreased commute time, greater control over workloads, and even a more balanced lifestyle (work/life balance). Combined, these translate into increased employee productivity and satisfaction, as well as increased revenue for the company, and higher employee retention. Reaping such benefits requires an environment that allows companies to take advantage of worker mobility while remaining organized. The environment must ensure that mobile employees get the resources they need, regardless of their location, and it must ensure that each individual workspace is used as efficiently as possible. Flexibility and choice is the answer. Organizations can proactively manage and reserve shared resources (such as workspaces, equipment and services), as well as report on the utilization of those resources across departments and facilities. Workspace management tools can be used to reserve resources in real-time, automate inefficient processes, and track and analyze usage patterns, in order to make wise short- and long-term space decisions. These next-generation tools deliver clear financial and organizational benefits to any business with mobile employees. In a strategic sense, the term "flexible office" refers to management strategies that restructure the workplace and work processes in order to improve productivity and space efficiency. According to a General Services Administration report on office space use nationwide, "By focusing on places and their interaction with people and processes, organizations can be more productive and improve the bottom line." Implemented effectively, the flexible office allows workers to

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